If you have received a Failed Verification notice, there could be a few things going on. Failed Verification means that your post has not passed the 45 day verification check point. In the system, 45 days after your post has been marked as published, we programmatically verify that your post is still live, contains all of the required elements, contains the mandatory disclosure, and that the social platform you posted on is still actively connected to the system. Any changes to the draft content that were approved by the Marketer within the system will cause verification to fail. These can include but are not limited to:
Different disclosure than what was approved in the platform
Changes to required hashtags, mentions, or links from what was approved in the platform (this includes letter casing)
Extra or less images
Changes to the approved image(s) (filters, cropping, etc.)
Changes to the approved draft (spaces, paragraphs, bullets, re-wording, re-arranged wording etc.)
Changes approved by the Marketer off platform (via email for example) must be reflected in the system or the post will fail verification (using revisions or renegotiation within the system with the Marketer will be the best way to accomplish this)
Disconnected social connections will also cause verification to fail. Please navigate to your Connections page to ensure your connections are still active.
If your post has failed verification, you will receive an email notification and the Marketer will also be alerted. It will be up to the Marketer to manually verify your post, if they would like to approve it as is. Release of payment to your account balance occurs after all posts within an offer have passed verification at the 45 day mark.
For additional information on verifications, please visit What Does Verification Mean
If you are still having difficulty after that, please review the following tips:
- Once your tweet is live, do not delete it before it has been verified or you will not be eligible for payment.
- Any third party Twitter application that deletes a tweet and then posts it again with a new link will affect any tweets published by the platform and cause the tweet to fail verification. These tweets will not be eligible for payment as the platform will not be able to track their performance. Applications such as LinkIs have been known to cause these issues. Please make sure you have these applications disabled before participating in a Campaign.
- The text in your Instagram post must match exactly what was approved by the Marketer within the system. To avoid discrepancies, please copy the approved text exactly and then paste it into your Instagram post.
- Please refrain from adding any additional filters to your Instagram post image(s) as this can also cause your post to fail verification. If you would like to use a filter, make sure you submit the picture with the filter in your initial draft to the Marketer for approval.
- Please refrain from adding any additional emojis to your Instagram post as this can also cause your post to fail verification. If you would like to use emojis please make sure you submit your initial draft with the emojis to the Marketer for approval in the system.
- Required links, photos, and disclosures must be present in order to pass verification. To avoid verification issues please refrain from editing your post after it has been approved by the Marketer.
- Once your post is live, do not delete or edit it before it has been verified or you will not be eligible for payment.
If you require additional assistance, please reach out to our team here.